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Keywords

Location

Sector

Job Type

Sub-sector

	Full Time			Part Time
	Contract			Temporary

Organisation

Royal Bank of Scotland - Retail Division

Address

Telford

Job Title

Senior/Business Associate (Telephony & Processing)

Location

Midlands

Sector

Banking

Sub-Sector

Customer Care

Salary

£10,000 to £18,135 + excellent benefits package

Job Type

Full Time/Part Time

Description

Telephony - as one of the worlds largest financial institutions, we employ a range of people with a wide range of skills, backgrounds and goals. Communication is key, and that goes beyond talking your ability to listen to what our customers need is essential.
Processing - the quicker payments from bank branches reach our customers' accounts and the easier the process, the better. Our dedication to customer services have made us one of the world's biggest financial institutions.

We are currently recruiting for a number of Business Associates/Senior Business Associates within our Credit Management Service Centre based in Telford for a variety of Full and Part-Time shifts Monday to Saturday 8am to 9pm.

From overdrafts and loans to mortgages and debt recovery, Lending Operations is concerned with many different aspects of personal borrowing.

Made up of several business areas, Lending Operations staff deal with the sanctioning, processing and setting up of all personal borrowing, as well as offering help and advice to customers and branches. In particular,

Credit Management Service Centre managing debt problems and ultimately debt recovery.

Responsibilities (dependant on role):
Undertaking basic negotiation work, data inputting, entering interest rates etc. Typing basic, standard letters, sending letters out, filing.
Responding to incoming correspondence, negotiating with debtors and debtors agencies over the telephone to recover internal monies.
Taking inbound calls and making outbound calls, negotiating with debtors for repayment plans to recover internal monies. Making decisions within given policies and guidelines.

If you are a committed and enthusiastic individual, you'd be right at home with us. You'll enjoy a salary of between £10,000 and £18,135 along with bonus potential plus a free final salary scheme and more besides for a working week of 35 hours based on flexible patterns.

Please be advised that as part of the application process you may be required to undergo a credit or criminal check.

Job Reference

Tel001

Closing Date

03-02-2005

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